What people are saying about me
“She has a way of understanding people and getting at the heart of what drives them. It’s a quality that’s hard to find and useful to have as a people manager. Her ability to empower her team to support the needs of the business while finding ways to develop them professionally is what sets her apart from the rest.”
“As her coachee for over two years (well beyond the allotted 3 month program), Amanda offered me active listening, asked me open ended questions, and guided me to solve challenges and grow in my career. She also provided invaluable mentorship, by sharing examples of how she had approached similar problems in the past, pulling from her extensive background in tech and management. ”
“Amanda is always reliable, responsible, empathetic, intelligent—knowing the product better than most—and thinking of and planning solutions and opportunities that have an impact across teams and projects. She embodies the spirit of collaboration and advocacy, always finding the best way forward for the people who report to her and even for those who don’t, like myself.”
“Working with Amanda is a joy because of the warmth, thoughtfulness, and strong leadership she brings to every situation. She excels in any scenario where the challenge lies at the intersection of process and people. In particular, I’ve consistently seen her bring hope to difficult situations and develop, get buy-in on, and roll out realistic solutions to even the toughest logistical and interpersonal challenges.”
A history of excellence in customer experience
Interested in some of my CX perspectives? Check out my thoughts on how to get the best support experience and why managers aren’t the way to do so on Zapier’s blog.